双语|谭宝计划2025年之前实现数字化政府Digital no different to analogue Government

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双语|谭宝计划2025年之前实现数字化政府Digital no different to analogue Government
前言
工党的数字经济影子部长Ed Husic称,谭宝政府正在经历一次又一次的失败。然而,政府宣布将努力成为政府数字化转型中的全球领导者。

全球领导者?
然而,有成千上万的澳大利亚人不得不长期忍受政府的数字闹剧和项目失误。对于这些澳大利亚人来说,政府宣布要成为数字化转型的全球领导者无疑是个很有趣的消息。

在政府发布此声明不久前,2018年5月,政府宣布终止饱受批评的Apprentice IT平台。

在此前的将近一年内,政府一直宣称Apprentice IT平台项目没有任何问题。

雪上加霜的是,参议院评估委员会的数字转型局无法明确表示该机构采取了哪些措施来挽救学徒管理系统(apprenticeship management system, AAMS)。

这个例子再一次提醒了我们政府在数字项目管理上的失误。

政府的挑战

谭宝政府目前最重要的任务是抛弃那些听起来很美好的宣传口号,切实地实施好那些上百万澳元的项目。

除了IT学徒系统,政府的数字转型还经历了很多失败:

1.2016年人口普查系统失败

2.澳大利亚税务局网站一再崩溃:12个月内崩溃了12次

3.儿童保护局网站的更新推迟

4.在线NAPLAN考试(National Assessment Program – Literacy and Numeracy,澳大利亚每年一度的基础教育考试)的出台推迟

5. GOV.AU网站的重新设计方案泡汤,浪费了将近一百万澳元

6.关闭了政府的数字转型办公室,然后又重新命名

7.解雇了数字转型办公室的主任

8.为了应对过热的数字市场,对小企业采取不利措施

9. 澳大利亚民政服务部的IT承包商因为涉嫌欺诈被逮捕

10. 政府的IT支出达到历史新高

11.还有饱受批评的RoboDebt债务系统

同时,民政服务部长兼总理的数字转型助理大臣Michael Keenan竟然宣布,谭宝政府在数字转型方面取得了相当的成功。

澳大利亚的数字未来
澳大利亚将在2025年之前成为政府数字化转型中的全球领导者。

大多数的政府服务将能够在线提供,为公民和企业提供更方便、高效的服务。

2018年10月政府将开始试验新的数字身份方案,确保在线服务的安全性。

2025年之前成为数字转型的全球领导者?

谭宝政府宣布2025年之前要成为“数字政府”(digital government, DG)的全球领导者,在7年之内保证所有的服务都能在网上提供。

澳大利亚人想要政府提供更快、更方便的服务,联盟政府决心不仅要满足,而且要超额满足这些需求。

因此Keenan部长承诺要在2025年之前让澳大利亚在数字政府方面成为全球前三的国家。

为了实现这个宏伟的目标,数字转型局(DTA)正在制定一份《全政府数字战略》,为实现2025年的目标设置一些关键的里程碑和时间节点。

这份战略将于2018年晚些时候发布,它将成为澳大利亚的数字化转型蓝图。

澳大利亚的野心

作为一个国家,澳大利亚在数字化政府的道路上已经走了很远,澳大利亚应该为已经取得的成果感到骄傲。

澳大利亚此前启动了一项为时7年的项目,对福利支出体系进行数字化改革,现在已经进行到第三年了。这个项目完成后,所有类型的福利金都能够通过网络获取。

谭宝政府不只希望能够符合国际标准,还希望澳大利亚成为其他国家竞相模仿的榜样。

实现这个目标将带来许多好处。一方面,公民能够更方便地获得政府的服务。另一方面,企业的效率和生产力也会大大提高。

节约成本

数字化还会为政府大大节省开支。目前,一笔传统的直接交易(比如注册企业名称)平均要花费17澳元。

如果所有交易都能在网上进行,单次交易费用可以降低到0.4澳元,而澳大利亚政府每年大约要进行8亿次交易。

为了保证线上交易的安全,关键在于开发一个可靠的数字身份方案。比如,只要上传100分的身份证明文件,就可以通过一个统一的平台(比如myGov账户)和所有政府机构打交道。

2018年10月开始,政府将开始实施试点项目,试行“myGovID”的测试版。

最初的试行项目将让10万人在线申请税号

目前,想要申请税号,申请人可以在线填写表格,但必须打印出来然后拿到当地的邮局,让工作人员认证你的身份证件,然后才能提交审核。

这个过程最多需要花费一个月的时间。但是“myGov”试行项目将把申请时间减少到一天,而且你完全不用离开你的房间就能完成申请。

之后的试点项目还将允许人们在线注册公司、申请政府补贴或者创建My Health Record账户。

政府宣布的其他倡议

·建立一个新的数字采购框架,包含很多关键的原则,确保信息通信技术采购的公平和效率;

·建立新的投资小组政策,简化采购流程;

·扩大数字市场,加入一个新的培训市场,这个培训市场将会晚些时候发布。

这些政府措施的核心在于,在我们实现完全的数字政府的过程中,任何改变都必须保证隐私性和安全性。

政府必须和行业以及相关的利益群体进行磋商,以保证政府能够提供人们需要并且信任的服务。

请留言发表你的观点!

 

 『原文』 Digital no different to analogue Government?

The Labor Shadow Minister for the Digital Economy, Ed Husic MP, claims the Turnbull McCormack Government is staring down glorious failure after glorious failure. The Government is set to announce that it will ignore experience and look to become a world leader in government digital transformation.

World leader?

Should make for interesting news for the thousands of Australians who’ve had to endure repeated digital drama and project bumbling by a hapless Government.

The announcement comes hot on the heels of news in May 2018 that the government had ditched its beleaguered Apprentice IT platform.

This was after nearly a year of the Government, stating there was nothing wrong with the project.

To make matters worse, at Senate Estimates the Digital Transformation Agency couldn’t say what steps it had taken to rescue the apprenticeship management system (AAMS).

This incident was another embarrassing reminder about the mismanagement of digital projects.

Challenges!

The biggest challenge confronting the Turnbull McCormack Government is to quit its addiction to glitzy digital announcements and get stuck into properly delivering these multimillion dollar projects.

The failed apprenticeship IT system now rounds out the “dirty dozen” of government digital transformation failures:

1. The phenomenal fail of its 2016 Census

2. Repeated crashes of the ATO website: more than 12 over 12 months

3. Delayed revamp of the Child Support Agency website

4. Halted the start of Online NAPLAN testing

5. Guillotined its GOV.AU redesign proposal, wasting nearly $1m

6. Shut its Digital Transformation Office, then renamed it

7. Waved goodbye to its DTO CEO

8. Scored small business thumbs down for overhyped Digital Marketplace

9. Witnessed the arrest of DHS IT contractors for suspected fraud

10. Notched up a record spend on government IT

11. And who can forget…RoboDebt?

Meanwhile, the Hon Michael Keenan MP, Minister for Human Services and Minister Assisting the Prime Minister for Digital Transformation announced the Turnbull McCormack Government is delivering!

Australia’s digital future!

· Australia to be a world leader in digital government by 2025.

· Most government services to be available online, improving convenience and efficiency for citizens and business.

· Trials to begin in October 2018 of new digital identity solution to enable secure access to online services.

DG by 2025?

The Turnbull McCormack Government has announced ambitious plans for Australia to become a world leader in “digital government (DG)” by 2025, ensuring virtually all services will be available online in just seven years.

Australians want faster and easier access to government services and the Coalition is determined to not only meet those expectations, but to significantly exceed them.

That’s why Minister Keenan is committing Australia to becoming one of the top three countries in the world for DG by 2025.

To help achieve this bold goal, the Digital Transformation Agency (DTA) is now working on a whole-of-government Digital Strategy which will set out the key milestones and timeframes for delivering them between now and 2025.

The strategy, which will be published later in 2018, will serve as a roadmap for Government to ensure Australia stays on course.

State of the nation?

As a nation, Australia is already a long way down the road toward becoming a truly digital government and Australia should be proud of what has been achieved so far.

Australia is already three years into a seven-year program to digitally transform the welfare payment system which will eventually enable all benefit types to be claimed and processed online.

The Turnbull McCormack Government wants to be more than just good by international standards. It wants Australia to be a country that others will aspire to emulate.

The advantages of achieving this goal are enormous. Not only will DG significantly improve convenience for our citizens, but businesses will also enjoy improved efficiency and productivity.

Cost savings!

Digitisation will also deliver significant cost savings for Government. At present, a traditional over the counter transaction such as registering a business name costs the taxpayers $17 to process, on average.

By enabling transactions to be conducted entirely online, the cost of processing can drop to as little as about 40 cents. To put that into context, governments around Australia process about 800 million transactions every year.

The key to ensuring online transactions are conducted securely is the development of a trusted digital identity solution. Think of it as a 100-point digital ID check that will unlock access to almost any government agency through a single portal such as a myGov account.

The first of several pilot programs using a “beta” version of what will be known as myGovID will begin in October 2018.

The initial pilot will enable 100,000 participants to apply for a Tax File number online.

Currently, applicants can fill in a form online, but then have to print it out and take it to their local post office where their identification can be verified before they can submit it for processing.

This process can take up to a month to complete, but the pilot will reduce that time to a single day and all without having to leave the comfort of your living room.

Later pilots will enable users to register a business online, apply for government grants or establish a My Health Record account.

Other key initiatives being announced include:

· The release of a new Digital Sourcing Framework which includes a set of key principals to ensure fair, effective and efficient ICT procurement,

· Consultation on a new Portfolio Panel policy to simplify procurement, and

· Expanding the Digital Marketplace to include a new Training Marketplace which will be launched later.

As with everything the Government does, privacy and security will be at the heart of any of the changes we plan to make as we embark on our journey towards full digital government.

Consultation will also be vital with both industry and relevant interest groups to ensure the Turnbull McCormack Government delivers services that people will want to use and also trust.

What is your opinion on DG and Australia becoming a world leader by 2025?

A. Worthwhile?

B. Worth the pain?

C. Not going to work?

Please leave a comment!

作者Author:Roger Hausmann/Federal Parliamentary Journalist澳洲联邦记者

本文翻译Translator:周吉吉Julie

本文编辑Editor:周吉吉Julie